Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at ranchpizzameal.rest, place orders, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data in an open and transparent manner.

Please read this Privacy Policy carefully before using our website or services. By accessing or using our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this policy, please discontinue use of our website and services immediately.

For privacy-related inquiries, you may contact us at: [email protected]

1. About Us

Pizza Ranch is a food service business operating in the United States. Our website, located at ranchpizzameal.rest, allows customers to browse our menu, place orders, make reservations, and otherwise engage with our food service offerings.

2. Scope and Applicability

This Privacy Policy applies to all individuals who:

• Visit or browse our website at ranchpizzameal.rest
• Create an account or register for our services
• Place food orders through our online platform
• Subscribe to our email newsletters, promotions, or loyalty programs
• Contact us via email, phone, or any other communication channel
• Participate in surveys, promotions, contests, or feedback programs
• Interact with us on social media platforms

This policy does not apply to third-party websites, applications, or services that may be linked to or from our website. We encourage you to review the privacy policies of any third-party sites you visit.

3. Information We Collect

We collect several types of information in order to provide and improve our services to you. The categories of personal information we collect are described below.

3.1 Personal Identification Information

When you interact with us, we may collect the following personal identification information:

• Full name — used to personalize your account and orders
• Email address — used for order confirmations, receipts, and communications
• Phone number — used for order updates and customer support
• Mailing or delivery address — used to process and deliver food orders
• Date of birth — used to verify age eligibility and for loyalty program benefits
• Username and password — used to secure and authenticate your account

3.2 Payment and Financial Information

When you place an order or make a purchase through our platform, we or our payment processors collect:

• Credit card or debit card numbers (processed securely by third-party payment processors)
• Billing address and ZIP code
• Transaction history and order records
• Payment method type (e.g., Visa, Mastercard, PayPal)

3.3 Order and Food Preference Information

As a food service provider, we collect information related to your food orders and preferences, including:

• Menu items ordered and their customizations
• Dietary preferences or restrictions (if voluntarily provided)
• Order history and frequency of purchases
• Special instructions or notes provided with orders
• Favorite items and saved orders

3.4 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical information, including:

• IP address — to determine your approximate location and for security purposes
• Browser type and version — to ensure compatibility and improve user experience
• Operating system — to optimize website performance across devices
• Device identifiers — including device model, unique device identifiers, and mobile network information
• Pages visited — including the specific pages accessed, time spent on each page, and navigation patterns
• Referring URLs — the website or link that directed you to our site
• Time and date of visits — to analyze traffic patterns and peak usage times
• Clickstream data — records of your interactions with our website

3.5 Location Information

With your permission, we may collect precise geolocation data from your mobile device or computer in order to:

• Identify the nearest Pizza Ranch location to you
• Facilitate delivery services to your address
• Provide location-based promotions and offers

You may disable location sharing through your device settings at any time; however, this may limit certain features of our service.

3.6 Communications Data

When you contact us or communicate with us, we collect:

• Email correspondence and attachments
• Customer service chat logs
• Survey responses and feedback submissions
• Social media messages and comments directed at us
• Records of phone calls (where permitted by law)

3.7 Cookie and Tracking Data

We use cookies and similar tracking technologies on our website. Please refer to Section 9 of this policy for detailed information about our use of cookies and how to manage your cookie preferences.

3.8 Information You Voluntarily Provide

You may choose to provide additional information to us, such as when you:

• Participate in contests, sweepstakes, or promotions
• Submit product reviews or ratings
• Join our loyalty or rewards program
• Complete customer satisfaction surveys
• Post on our social media pages or tag us in posts

4. How We Use Your Information

We use the information we collect for a variety of purposes related to operating our business, providing our services, and improving your experience. The specific purposes for which we use your data include:

4.1 Service Provision and Order Processing

• Processing and fulfilling your food orders
• Sending order confirmations, receipts, and status updates
• Arranging delivery or pickup of your orders
• Managing your account and profile settings
• Providing customer service and support
• Processing payments and refunds

4.2 Communication and Marketing

• Sending promotional emails, special offers, and discount codes (with your consent where required)
• Informing you about new menu items, seasonal specials, and limited-time offers
• Sending newsletters and company updates
• Conducting loyalty program communications and reward notifications
• Sending birthday or anniversary promotions if you have provided your date of birth

4.3 Analytics and Service Improvement

• Analyzing how users interact with our website to identify areas for improvement
• Understanding customer preferences to enhance our menu and service offerings
• Monitoring and improving website performance, speed, and reliability
• Conducting market research and business analytics
• Testing new features, interfaces, and functionalities

4.4 Legal Compliance and Security

• Complying with applicable federal, state, and local laws and regulations
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and others
• Responding to legal processes, court orders, and government requests
• Enforcing our Terms of Service and other legal agreements

4.5 Personalization

• Personalizing your website experience based on your preferences and past orders
• Recommending menu items based on your order history
• Displaying relevant promotions and content tailored to your interests

5. Legal Basis for Processing Personal Information

As a business operating in the United States, we process your personal information based on the following lawful grounds:

5.1 Contract Performance

We process your personal information when necessary to fulfill a contract with you or take steps to enter into a contract, such as processing your food orders and managing your account.

5.2 Legitimate Interests

We process your personal information for our legitimate business interests, including improving our services, preventing fraud, and ensuring network and information security, provided such interests are not overridden by your rights and interests.

5.3 Legal Obligation

We process your personal information when necessary to comply with applicable laws, regulations, court orders, or legal obligations under United States federal and state law, including but not limited to the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable state privacy laws.

5.4 Consent

For certain types of processing, such as sending marketing communications or collecting certain types of sensitive data, we rely on your consent. You have the right to withdraw your consent at any time, which will not affect the lawfulness of processing based on consent before its withdrawal.

6. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and delivering our services. These service providers may have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your information. Our service providers include:

• Payment processors — to securely process credit and debit card transactions
• Delivery service partners — to fulfill delivery orders to your address
• Email marketing platforms — to send promotional communications and newsletters
• Website hosting and cloud services — to host and maintain our website infrastructure
• Analytics providers — such as Google Analytics, to analyze website usage patterns
• Customer support platforms — to manage and respond to customer inquiries
• IT security services — to protect our systems and detect threats

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, or other third parties when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Protect and defend the rights and property of Pizza Ranch
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to a successor or acquiring entity. We will notify you of any such change in ownership or use of your personal information and the choices you may have regarding your data.

6.4 Aggregated or Anonymized Data

We may share aggregated or anonymized information that does not directly identify you with third parties for research, marketing, analytics, and other purposes. This information cannot reasonably be used to identify you personally.

6.5 With Your Consent

We may share your personal information with other third parties with your prior explicit consent.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have the following rights with respect to your personal information:

7.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights:

7.2 Rights Available to All U.S. Residents

Regardless of your state of residence, we recognize the following privacy rights for all of our customers:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your personal information.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, you may:

• Send an email to: [email protected]
• Visit our website at: ranchpizzameal.rest and use our privacy request form

We will respond to verified requests within 45 days of receipt. We may extend this period by an additional 45 days when reasonably necessary, and we will inform you of such an extension within the initial 45-day period.

To verify your identity before processing your request, we may ask you to provide certain information to confirm that you are the person to whom the personal information relates. We will not use this verification information for any purpose other than verifying your identity.

You may designate an authorized agent to submit requests on your behalf. If you use an authorized agent, we may require proof that the agent is authorized to act on your behalf.

8. Data Security

We take the security of your personal information very seriously and implement a variety of technical and organizational measures to protect your data against unauthorized access, use, alteration, disclosure, or destruction.

8.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols.
• Secure Payment Processing: Payment information is processed by PCI-DSS compliant payment processors. We do not store full credit card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis.
• Firewalls and Intrusion Detection: We use firewalls and intrusion detection systems to protect our network from unauthorized access.
• Data Encryption at Rest: Sensitive personal information is encrypted when stored on our systems.
• Regular Security Assessments: We conduct periodic security reviews, vulnerability assessments, and penetration testing.

8.2 Organizational Security Measures

• Employee training on data privacy and security best practices
• Confidentiality agreements with staff who handle personal data
• Data minimization practices — we collect only the information necessary for our purposes
• Vendor security assessments before engaging third-party service providers
• Incident response procedures in case of a data breach

8.3 Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities in accordance with applicable law. We will take all reasonable steps to contain, investigate, and remediate any security incidents promptly.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertising.

9.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help the website remember your preferences and settings, making your next visit faster and more useful. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period of time).

9.2 Types of Cookies We Use

9.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Browser Settings: Most web browsers allow you to refuse, delete, or manage cookies through their settings. Please refer to your browser's help documentation for instructions.
• Opt-Out Tools: You can opt out of Google Analytics by visiting Google Analytics Opt-out Browser Add-on.
• Our Cookie Preference Center: You can manage your cookie preferences through our website's cookie consent tool.

Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following table outlines our general data retention periods:

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data disposal procedures. In some cases, we may be required to retain certain information for longer periods due to legal, regulatory, or legitimate business requirements.

11. Children's Privacy

We are committed to protecting the privacy of children. Our website, services, and online ordering platform are not directed at, designed for, or intended for use by children under the age of 18. We do not knowingly solicit or collect personal information from minors.

If you are under 18 years of age, please do not use our website or provide any personal information to us. If you believe that we have inadvertently collected personal information from a minor under the age of 18, please contact us immediately at [email protected] and we will take prompt steps to delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect, use, or disclose personal information from children under the age of 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete it.

12. Marketing Communications

With your consent, we may send you marketing communications including promotional emails, special offers, newsletters, and information about our menu and services.

12.1 Opting Out of Marketing

You have the right to opt out of receiving marketing communications from us at any time. You can do this by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email we send you
• Logging into your account and updating your communication preferences
• Contacting us directly at [email protected] with your opt-out request

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications (such as order confirmations, receipts, and account updates) that are necessary for the provision of our services.

We comply with the CAN-SPAM Act, which requires that all commercial email communications include an easy way to opt out of future messages, and we honor all opt-out requests promptly.

13. International Data Transfers

Pizza Ranch is based in the United States and your personal information is primarily collected, processed, and stored within the United States. However, in some cases, your personal information may be transferred to, stored, or processed in countries outside of the United States by our service providers and business partners.

When we transfer personal information outside the United States, we ensure that appropriate safeguards are in place to protect your information, including:

• Ensuring that our service providers are bound by contractual obligations to protect your personal information
• Verifying that destination countries provide an adequate level of data protection
• Using standard contractual clauses or other approved transfer mechanisms where applicable

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and other countries where we or our service providers operate.

14. Third-Party Links and Services

Our website may contain links to third-party websites, applications, social media platforms, and other external services. These links are provided for your convenience and informational purposes only.

We do not control and are not responsible for the content, privacy policies, or data practices of any third-party websites or services. We encourage you to read the privacy policies of any third-party sites you visit. The inclusion of a link to a third-party website does not imply our endorsement of that site or its privacy practices.

Common third-party integrations we may use include social media platforms (Facebook, Instagram, Twitter), mapping services, and review platforms. Please review their respective privacy policies to understand how they handle your information.

15. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals.

However, you can manage your tracking preferences through our cookie consent tool and your browser settings, as described in Section 9 of this policy.

16. Applicable Laws and Regulatory Compliance

Our privacy practices are designed to comply with applicable United States federal and state privacy laws, including but not limited to:

• Federal Trade Commission Act (FTC Act): We comply with the FTC's guidelines on unfair or deceptive acts or practices in commerce, including those related to privacy and data security.
• California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA): We comply with California's comprehensive privacy law, which grants California residents specific rights regarding their personal information.
• CAN-SPAM Act: We comply with the federal law governing commercial email communications.
• Children's Online Privacy Protection Act (COPPA): We do not knowingly collect personal information from children under the age of 13.
• State Privacy Laws: We monitor and aim to comply with privacy laws enacted by other states, including but not limited to the Virginia Consumer Data Protection Act (CDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), and other applicable state privacy regulations.

17. Filing a Complaint

If you believe that we have violated your privacy rights or have failed to comply with applicable privacy laws, we encourage you to first contact us directly so we can attempt to resolve your concern.

17.1 Contact Us First

Please contact our privacy team at:

• Email: [email protected]
• Website: ranchpizzameal.rest

We will acknowledge your complaint within 5 business days and will work to resolve your concerns within 30 days.

17.2 Regulatory Authorities

If you are not satisfied with our response or believe we are processing your personal data unlawfully, you have the right to file a complaint with the relevant regulatory authority:

• Federal Trade Commission (FTC): The FTC accepts complaints about unfair or deceptive business practices. You may file a complaint at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Residents: California residents may file complaints with the California Privacy Protection Agency (CPPA) at cppa.ca.gov.
• State Attorneys General: Residents of other states may file complaints with their state's Attorney General office regarding potential violations of state privacy laws.

18. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the updated Privacy Policy on our website at ranchpizzameal.rest
• Notify you of material changes via email (if we have your email address) or through a prominent notice on our website

Your continued use of our website or services after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If the changes materially affect how we use your personal information in ways that require your consent, we will seek your consent before implementing such changes.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us using the information provided below:

We are committed to working with you to resolve any privacy concerns promptly and fairly. Our privacy team is available to respond to your inquiries and will make every effort to address your questions and concerns in a timely manner.